Frequently Asked Questions

The following are "Questions about ordering" and "Frequently Asked Questions" about our products, website, etc.

If you have any other questions, please contact us atInquiry Formfor any other questions.

Frequently asked questions about ordering

The "reCAPTCHA" is a system provided by Google to check who is attempting to log in so that only a real person can do so, in order to prevent the system from being automatically logged in or manipulated more than once by a bot or other computer program.

If you send us an email directly instead of using the contact form,click hereIf you would like to send us an e-mail directly, please send it to the e-mail address listed on the following page.

Depending on your e-mail service, our e-mail may be automatically sorted into your "junk mail folder" or "deleted folder".

We have confirmed that the following email clients may put our emails into their "junk mail folders" during the first exchange of emails: Hotmail, Yahoo, g-mail, OCN, YahooBB, @nifty, etc.

Please make sure that @ibasen.com is not in your spam folder.

In addition to the following two types of emails from us, info@ibasen.com and tenpo@ibasen.com, we may also send you emails directly from our staff.

Please make sure that you have the ibasen.com domain set to receive our emails.

The problem may be caused by your device or internet connection.

Since there are many possible causes for terminal or network problems, please take a moment to review the following information as a first step in troubleshooting.

1. clear cache and cookies

This will remove the information stored in your browser and eliminate the possibility of errors caused by cache and cookies. We recommend that you regularly clear your cache and cookies, and in Chrome, please select the "All Time" time range. For more information, please see the "BrowserCookieand clear temporary data (jump to an external link)".

2. use a different web browser or change the browser to "incognito mode(jump to an external link).Change to

Your browser or browser version may be the cause of the error. Please try updating or reinstalling your browser as a solution.

3. Try another device, such as a computer or cell phone

Please restart your device and update your OS to see if the error is due to a problem with your device.

If you are unable to place an order after trying the above, please contact us at info@ibasen.comか or 03-3664-9261 (Mon-Fri).

◎Compatible BrowsersThe following browsers are supported.

Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Edge
Opera
Apple Safari for iPhone
Google Chrome for Android

✖️Non-supporting browsers

Internet Explore 11 or lower

With Internet Explore 11, you will not be able to see the dynamic images on the page, but you will be able to proceed to the static and purchased images. Please note that the dynamic images on the page cannot be viewed with Internet Explore 11.

How to open a fan

Hold the middle bone and the main part of the fan and open it.

How to open a fan

Hold the middle bone and the main part of the fan and open it.

Tidbits of knowledge about folding fans

How to recognize a good fan

Frequently Asked Questions

Please refer to the diagram above.

1. hold the upper part of the fan with your left hand and the lower part with your right hand.

Open the fan by moving only your right hand. Close the fan in the same way, moving only your right hand.

If the fan cannot be folded completely, fold it in with the fingers of the left hand and close it.

Yes, we accept orders for "original fans" from 10 pieces. The samples we have made now areClick here＞
We also offer "Tailored folding fans".

We also deal in "original products for corporations". Samples we have made so far areClick here＞

Please fill out the form below and send it to us.

The length of a fan is expressed in the traditional unit of "sun. One sun is about 3 cm, so when the closed length of a fan is about 21 cm, it is expressed as "7 sun.

The number of bones is also expressed in the unit of "ken". When the number of bones (total of the main bone and middle bone) is 15, it is expressed as "15 ken.

Ijasen's main product sizes are as follows.

Double-sided decorative folding fan (9"5")
Kakishibu folding fan (8'5")
Edo folding fan, Shimebiki fan (7'5")
Hand towel folding fan (7 "x7")
Ojiya Shrink Fans, Shimebiki Fans (6'5")

What sizes of fans are available at Ibasen?Please click here for more details. >>

Please note that the pattern of a fan with a kimono or hand towel pattern may vary depending on the position of the fabric.

The pattern may appear differently from the picture shown on the website.

Please enjoy each original pattern.

Edo Sensu" is a folding fan with a few bones (15 to 18) and wide folds, and is characterized by its stylish patterns born from the samurai culture.

The "Kyo Sensu" has more bones (25 to 35) and is characterized by its elegant patterns.

Edo folding fans are "iki" and Kyoto folding fans are "miyabi" (elegant). Our "silk folding fan" is a Kyo Senshi.

What is "hanjimono"?

A "hanjimono" is a kind of riddle. It is a riddle in which the meaning of a character or picture is solved. To guess the meaning of a hidden word or thing.

There are various ways to call and write it because it is a lucky guess. How about a "chic" Edo fan that has been produced since the Edo period?

We offer a simple gift wrapping service (free of charge) at our head office in consideration of the environment. Basically, we will wrap your order with blue wrapping paper (see photo below). Please select the wrapping paper of your choice if it is indicated as an option. If it is not shown and you would like pink, please write it in the memo box.

We usually enclose a list of the details with the product. For gifts and presents, please indicate in the memo box that you do not need the list. If you would like us to send it by e-mail, please let us know in the memo field.

The translation is done automatically and may not be 100% accurate. Please understand that the translation is not 100% accurate.

These pages are translated by a web-based machine translation system.
Note that the machine translation system isn't 100% accurate.
Note that the machine translation system isn't 100% accurate.

[For customers who purchase from overseas]
Because, the prices are converted by multiplying the store price by the currency conversion rate, adding the conversion fee, and then applying the rounding rules for that currency if applicable. Your converted prices include your currency conversion costs. Your converted prices include your currency conversion costs.

Please also kindly understand that in your order-confirmation e-mail, the original Japanese name of the product will be shown to prevent a Your converted prices include your currency conversion costs.

Tariffs will be required upon delivery. Tariff amounts vary depends on the country.

Currently, we are processing international shipping individually. Please contact us in an e-mail or a contact form.

Our fans and fans are made of natural bamboo. Therefore, depending on the condition of storage, insects may be attracted to them. We recommend that you use insect repellents to control insects.

In addition, when shipping overseas, there is a possibility that insects may enter the product due to customs clearance or storage conditions in warehouses, so we will send the product with insect repellant enclosed. We ask for your understanding in this matter.

If you find any insects, please let us know.
Thank you for your understanding.

We can ship overseas for gifts and for home use overseas.

For more details, please contact us atClick herefor more information.

Only Edo folding fans, Shikebi folding fans, and cloth folding fans are available. For details, please click here.Click here

Wrapping Service Wrapping Paper

Blue Wrapping Paper

Table

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Pink wrapping paper

Table

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If you have any other questions, please feel free to contact us at

E-mail address: info@ibasen.com

Store direct: 03-3664-9261 (Mon-Fri)